Terms of service

Effective September 29, 2026. These terms are an agreement between you and Doorman (“we”, “us”).

1. Accepting these terms

By creating an account or using Doorman, you agree to these terms and to our privacy policy. If you use Doorman for a company, you confirm you can bind it, and “you” means that company.

2. What Doorman does

Doorman receives submissions from your website's forms (through a hosted endpoint or our API), asks an AI model (Jev, from TypeSafe) questions about each one, and routes it to deliver, hold or drop according to your settings. Delivered and, if you choose, held submissions are forwarded to the destinations you set. Dropped submissions stay in your dashboard for your plan's retention period so you can rescue them.

3. Your account

• Keep your password and API keys secret. You're responsible for activity under your account, including calls made with your keys.
• Accounts set up by an agent. A coding agent or script can create an account for you through our API. The account belongs to the person who controls the email address it was created with. By asking an agent to set Doorman up, you authorise it to act for you, and you are responsible for what it does with your account.
• If an account was created with your email without your permission, tell us and we will close it.
• You must be at least 16 and able to form a binding contract.

4. Your data and your visitors' data

• You own your data, including the submissions your forms send us. You give us permission to process it only to provide, secure and support the service.
• For submissions, you are the controller and we are your processor. Our data processing terms are in these terms and the privacy policy, which lists our subprocessors; a signed data processing addendum is available on request.
• You are responsible for having a lawful basis to collect what your forms collect, and for telling your visitors, in your own privacy notice, that submissions are screened by a third-party service.
• We don't use submissions to train models, and we don't sell them.
• You can export or delete your data at any time from Settings.

5. Automated judgments

Doorman's decisions are automated and can be wrong in both directions: a genuine enquiry may be held or dropped, and junk may be delivered. You decide how to use its results. Watch mode, thresholds, allow and block lists, and the review queue are there so you can check its calls. Don't use Doorman as the only basis for decisions that have legal or similarly significant effects on people.

6. Acceptable use

Don't use Doorman to:

• break the law or anyone's rights, or collect data you're not allowed to collect;
• collect payment card numbers, passwords, health data or other special-category data through hosted forms unless agreed in writing;
• send spam, run phishing, or forward submissions to people who didn't ask for them;
• probe, overload or reverse-engineer the service, get around rate limits or quotas, or test it with high volumes without asking us first;
• resell the service without our agreement.

We may suspend accounts that put the service or other customers at risk, and will tell you why unless the law or safety prevents it.

7. Plans and billing

• Free: 1,000 checks a month. Pro: $12 a month for 25,000. Business: $49 a month for 250,000. Prices exclude taxes unless stated.
• Paid plans are billed monthly in advance through Stripe and renew automatically until you cancel. You can cancel any time; your plan stays active until the end of the period you've paid for. Payments are non-refundable except where the law requires otherwise; if something goes wrong on our side, email us and we will make it right.
• Over your monthly checks, we don't drop anything: submissions are held and forwarded unjudged until the month resets or you upgrade.
• We may change prices with at least 30 days' notice by email. Changes apply from your next billing period.

8. Availability and changes

We work to keep Doorman fast and available, and it is designed to fail into “hold” rather than lose submissions, but we don't promise uninterrupted service, and there is no service-level agreement unless we sign one. We may change or discontinue features; if we discontinue the service, we will give you at least 30 days' notice to export your data.

9. Our property and feedback

The Doorman service, website and brand are ours. The open-source code is licensed separately under its own licence. If you send us feedback, we may use it without obligation to you.

10. Ending the agreement

You can stop using Doorman and delete your account at any time. We may end these terms or suspend your account if you materially breach them and don't fix it within 14 days of notice, or immediately for serious or repeated abuse. After termination we delete your data as described in the privacy policy.

11. Disclaimers

Doorman is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we don't warrant that every submission will be judged correctly.

12. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, leads or data, and each party's total liability under these terms is limited to the amounts you paid us in the 12 months before the claim or $100, whichever is greater. These limits don't apply to your payment obligations, your indemnity obligations, or liability that can't be limited by law.

13. Indemnity

You will defend and indemnify us against third-party claims arising from your forms, the data you collect with them, or your breach of these terms.

14. Changes to these terms

We may update these terms. For material changes we will email account holders at least 30 days in advance. Continuing to use Doorman after they take effect means you accept them.

15. Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, and disputes go to the state and federal courts located in Pennsylvania, except where your local consumer law gives you other rights.

16. Contact

Doorman. Email: hello@withdoorman.com.